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EXHIBITIONDNA

Help & FAQs

A clearer answer. A useful next step.

Choosing a plan?

Compare company workspace allowances and what is charged separately.

Compare plans →

Need personal help?

Contact us with your company name and a description of the issue.

Contact support →
How do I sign in?

Use the email address authorised for your workspace on the sign-in page. Enter your password. On your first visit, choose Set up password and follow the email link to choose one. Use Forgot password if you need a reset. Never share your password or setup link.

Does scanning a QR automatically reveal a visitor’s details?

No. A visitor shares details through a form, or your team reviews contact information captured from a card. A plain website QR may not contain any contact information.

Why is the camera not opening?

Allow camera access for the site, use a supported browser over HTTPS, and check that another app is not using the camera. You can also upload an image or enter the details manually.

Can I save the platform to my phone?

On iPhone, use Safari’s Share menu and Add to Home Screen. On supported Android browsers, choose Install app or Add to Home screen. Signing in is still required.

Can I move contacts to another CRM?

Use CRM export, choose the destination and review field mappings. Download the CSV and import it into that product. Destination requirements vary; this does not enable automatic two-way syncing.

Does saving a lead subscribe them to marketing?

No. Record the appropriate channel permissions separately before email, SMS or WhatsApp marketing. A business card or QR scan alone is not marketing consent.

Can I use my company domain?

Custom-domain setup depends on your deployment and DNS configuration. Contact support to confirm availability and setup before publishing links.

How do I request deletion?

For exhibition lead data, contact the company that collected it. For ExhibitionDNA enquiries or account information, email support@exhibitiondna.com with a privacy request.